General Terms and Conditions of Institut für Prozessarbeit Deutschland GmbH

I. Scope
These General Terms and Conditions govern the contractual relationship between you and Institut für Prozessarbeit Deutschland GmbH, Lotharstr. 132, 53115 Bonn, Germany. They cover the holding of events whose content and services are described on the website. Additional conditions may apply to individual offers; we will inform you of these separately.
‍
II. Registration and conclusion of contract
Registration is required for all events. By registering, you accept these terms and conditions. Registration takes place online. The contract is concluded upon receipt of the registration confirmation.
If a place is available, you will receive a registration confirmation and an invoice with further information after registering.
You organise your own travel and accommodation at your own expense.
If you need support because of a disability, please feel free to contact us.
The contract is concluded exclusively in German. This English translation is provided for information only; the German version is legally binding.
The minimum age for participation in events is 18.
‍
III. Right of withdrawal
If you are a consumer within the meaning of Section 13 of the German Civil Code (BGB), you have the following right of withdrawal: You have the right to withdraw from this contract within fourteen days without giving any reason. To exercise this right, a clear statement to Institut für Prozessarbeit Deutschland GmbH, Lotharstr. 132, 53115 Bonn, Germany, or by email to info@institut-prozessarbeit.de is sufficient. To meet the deadline, it is sufficient for you to send your notice before the period expires. Consequences of withdrawal: payments already made will be refunded within 14 days.
If you requested that the event begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to that point.
‍
IV. Participation fees
Fees are charged for events unless they are expressly marked as free of charge. The amount is shown on the website. Fees are due without deduction once invoiced. The participation fee covers the services stated.
In addition to the participation fees for the training programmes, a number of individual sessions (mentoring, process facilitation, individual supervision, support team meetings) as specified in the respective handbook is charged separately. Individual sessions can be booked via a booking link that we send you by email. Postponing sessions to a later date may incur additional costs.
The participation fee for training programmes is due before the start of the training or before the start of the next training year. Alternatively, monthly instalments can be agreed. The payment terms are stated on the invoice. Examination and certificate fees are invoiced separately.
Payments from abroad may incur charges, which are to be borne entirely by you.
‍
‍
V. Late payment
If you are late with a payment, your participation in the training generally remains in place. However, we reserve the right to send reminders for outstanding amounts and, if necessary, to take legal action to enforce payment.

VI. Reductions and instalments
For some events and training programmes there are two prices: a standard price and a reduced price, which you can choose according to your personal situation.
The Institute for Process Work Germany recognises the different social circumstances people live in. If you have serious difficulty paying the reduced price and no additional funding is available (e.g. from an employer, an education voucher or family), you can apply for a special price. The decision is made after review and in consultation with the institute's management.
If funding has been approved (e.g. Bildungsscheck, Bildungsgutschein, Bildungsprämie), you will receive an invoice showing your own contribution and the funded amount separately. If, contrary to expectations, the funding is not paid out, you are obliged to pay the outstanding amount yourself.
If you receive a funding commitment from your employer or a funding programme under which the funds are paid directly to you, you are obliged to pay the full participation fee regardless, even if the funding is not provided in full or in part.

VII. Holding of events
Events are subject to a minimum number of participants and may be cancelled if there are too few. In the event of cancellation, the fees will be refunded. There are no further claims. There is no entitlement to an event being led by a particular facilitator. Location and time may be changed for objective reasons. In the event of significant changes, you may withdraw from the contract free of charge.

VIII. Online events
In-person events may be held online if necessary, e.g. if there is a health risk for participants and/or the facilitation team.
For online events, you are responsible for the technical requirements yourself (in particular a stable internet connection and suitable devices). The access link is sent to the email address you provided when booking. We accept no liability if you do not receive the link due to technical problems (e.g. full mailbox, incorrect email address, spam filter).
We accept no liability for technical problems and give no guarantee for the quality of the connection.

IX. Absences and interruption
If you miss parts of a training programme, it is your responsibility to catch up on the content and practical exercises independently and to exchange with your peer group. In individual cases, you can also arrange an additional session with your mentor to catch up. This may incur additional costs.
If you are aiming for a certificate, absences must not exceed 10% of the seminar hours. Absence from a complete module must be agreed in advance with your mentor or the seminar leaders. Catching up on the content is arranged individually. Additional costs may also arise here.
In the event of a long-term illness, a serious change in your personal situation or other circumstances beyond your control, an individual solution will be worked out together with your mentor.
A multi-year training programme can be interrupted (for a maximum of one year) by personal agreement with your mentor, provided that all costs incurred up to that point have been paid. During the interruption, only the study fees are charged, not the seminar fees. We recommend that you continue to take regular mentoring or process facilitation sessions during this time. The minimum number is agreed individually.

X. Cancellation and termination
If you cancel in writing up to 3 weeks before the start, a processing fee of €30 is charged. Between 3 weeks and 1 week before the start, 50% of the fees are due, after that 100%. You remain entitled to prove that no damage or less damage has been incurred. The right to extraordinary termination remains unaffected. For training programmes with several modules, cancellation is only possible before the start and within two weeks of concluding the contract. Termination during an ongoing training programme is generally excluded. For multi-year training programmes, termination is possible at the end of each training year. The right to extraordinary termination for good cause remains unaffected in both cases.
If the fees for the following year of a multi-year training programme change, you have a special right of termination.

XI. Data protection
We process your personal data in accordance with the General Data Protection Regulation (GDPR). Processing is carried out to hold the event (Art. 6(1)(b) GDPR). Your data is only stored for as long as necessary to hold the event or as required by statutory retention periods. Participant lists for online and one-day events are deleted 2 weeks after the event. Participant lists for events lasting at least 3 days are deleted after one year.
You have the right to access, rectification, erasure and restriction of processing of your data. You will only receive information about further offers if you have expressly consented. You can find more information in the privacy policy on our website.

XII. Responsibility
Process Work serves professional and personal development. You are responsible for your own well-being. We give no guarantee of particular results or successes. The seminars and training programmes are not a substitute for medical or therapeutic treatment. Participation is at your own responsibility. Respectful interaction with other participants is expected. In case of conflict, you can contact the seminar leaders.
All participants undertake to maintain confidentiality about the personal information and experiences of other participants.
Conflicts, dissatisfaction or criticism during the training should, wherever possible, be raised directly in the peer group, with your mentor or with the seminar leaders. If no sufficient clarification is possible, the institute's independent ethics committee can be called in.

XIII. Liability
We are liable without limitation for damage resulting from injury to life, body or health and in cases of intent or gross negligence. In the event of a slightly negligent breach of essential contractual obligations, our liability is limited to the foreseeable damage typical for this type of contract. Any further liability is excluded. These limitations of liability also apply to our legal representatives and vicarious agents.

XIV. Copyright
The documents and materials provided in the course of events are protected by copyright and are intended exclusively for personal use.
Reproduction, distribution or any other use, in particular commercial use, is not permitted without the express consent of the institute.

XV. Areas of application
The content of the training programmes and seminars may only be applied within the scope of your respective level of training (see level designation and certificate) and in compliance with the legal provisions of your field of work. Please note that in Germany psychotherapy may only be practised by appropriately qualified professionals (e.g. psychological psychotherapists, physicians or licensed alternative practitioners (Heilpraktiker)).

XVI. Certificates and certificates of attendance
A certificate of attendance is not issued automatically, but only on request by email. The request must be made within one year. A fee is charged.
Final certificates are issued after successful completion of a training programme and payment of the fee. They refer to the content specified for the respective training programme. The name of the qualification (including the level) used on public documents, websites, social media or similar must correspond to the designation on the certificate.

XVII. Side agreements
Side agreements must be made in writing.

XVIII. Final provisions
The law of the Federal Republic of Germany applies.
The place of jurisdiction for business customers is Bonn.
Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.

Institut für Prozessarbeit Deutschland GmbH
Lotharstr. 132
53115 Bonn, Germany
Commercial register HRB 23577
(Valid from 1 March 2026)