Privacy Policy

This is a courtesy translation of our German privacy policy. Only the German version is legally binding.

Effective date: 7 April 2026

Introduction and organisation

We at Institut für Prozessarbeit Deutschland GmbH strive to serve our customers and contacts in the best possible way. Part of this commitment is the responsible handling of personal data collected via our website prozessarbeit-deutschland.de and all related interactions. Our main objectives in processing this information are:

Improving the user experience on our platform by understanding customer needs and preferences.
Providing timely support and responding to enquiries or service requests.
Improving our products and services to meet the evolving needs of our users.
Carrying out necessary business operations, such as invoicing and account management.

It is one of our principles to process personal data with the greatest possible respect for privacy and security. We comply with all relevant regulations and guidelines to ensure that the data we process is protected against unauthorised access, disclosure, alteration and destruction. Our practices are designed to protect the confidentiality and integrity of your personal data while providing the services you expect from us in the best possible way.

We do not have a designated data protection officer (DPO), but we remain fully committed to your data protection concerns. If you have any questions or need further information about how we manage personal data, please contact us at info@prozessarbeit-deutschland.de or +49 228 24067421.

Your privacy is our priority. We are committed to processing your personal data transparently and with your security in mind. This commitment also extends to our cooperation with third-party providers who process personal data on our behalf, for example when sending invoices. Rest assured that all activities are carried out in strict compliance with applicable data protection laws.

Scope and application

Our privacy policy is designed to protect the personal data of all our stakeholders, including visitors to our website, registered users and customers. Whether you are simply browsing our website prozessarbeit-deutschland.de, using our services as a registered user or working with us as a valued customer, we ensure that your personal data is processed in compliance with the highest data protection and security standards. This privacy policy sets out our practices and your rights with regard to personal data.

Data collection and processing

Our commitment to transparency and data protection also extends to the way we collect and use your personal data. We collect personal data through various interactions, including but not limited to when you use our services or products, such as further education and training programmes, or provide information to us directly.

The following list shows the types of personal data we may process:

First and last name
Operating system and version
Date of birth
Browser fingerprint
Approximate location based on IP address
Email address and/or phone number
Postal address and city
Payment information (e.g. credit card number, bank details)
Device ID
IP address
Payment method and history
Browser information and language

Please note that we only process information that is necessary to provide our services, to comply with legal obligations or to improve your user experience. Your privacy comes first, and we are committed to handling your personal data responsibly and in accordance with all applicable laws.

We at Institut für Prozessarbeit Deutschland GmbH believe in the responsible and ethical handling of personal data. The data we collect serves several purposes, all aimed at improving the services we offer and ensuring the highest level of satisfaction among our users, customers and employees. The main purposes for which we use the personal data we collect are:

Provision of content
Communication
Marketing and advertising
Payment processing
Customer support
User feedback and satisfaction
Processing of transactions
Granting access to exclusive content

Your privacy is our priority. We process your personal data transparently and in accordance with your preferences and applicable data protection laws. We are committed to ensuring that your data is only used for the purposes for which it was collected and in a manner you have approved.

Data storage and protection

Data storage

Personal data is stored on secure servers in: Germany, USA. For services that require international data transfers, we ensure that these transfers comply with all applicable laws and maintain data protection standards equivalent to those at our main location.
Data hosting partners: We work with reputable data hosting providers who are committed to applying state-of-the-art security measures. These partners are selected on the basis of their compliance with strict data protection standards.

Data protection measures

Access control: Access to personal data is strictly limited to authorised personnel with a legitimate business need. We enforce strict access controls and review permissions regularly.

Sharing and disclosure of data

At Institut für Prozessarbeit Deutschland GmbH, we are committed to protecting your personal data and ensuring that it is treated with the utmost respect. This commitment also extends to how we handle the sharing and disclosure of your data. Below we explain our practices in this area:

Sharing of personal information

Third-party service providers: We may share your data with third-party providers who perform services on our behalf. These trusted parties may have access to personal data on a need-to-know basis and are contractually obliged to keep your data confidential. These partners are prohibited from using your personal data for any purpose other than providing these services to Institut für Prozessarbeit Deutschland GmbH and are obliged to maintain the confidentiality of your data.

Data processing agreements

When we share your data with third-party providers, we do so under the protection of data processing agreements that ensure your information is managed in accordance with the GDPR and other relevant data protection laws. These agreements require third parties to implement appropriate technical and organisational measures to ensure the security of your data.

Transparency and control

We believe in transparency and in you having control over your personal data. You will always be informed of any material changes to our sharing practices and, where applicable, will have the opportunity to consent to these changes.

Your trust is important to us, and we strive to ensure that your personal data is only shared in accordance with this policy and where there is a legitimate reason. If you have any questions or concerns regarding the sharing and disclosure of personal data, please contact info@prozessarbeit-deutschland.de or +49 228 24067421.

User rights and choices

At Institut für Prozessarbeit Deutschland GmbH, we recognise and respect your rights in relation to your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We are committed to enabling you to exercise your rights effectively. Below is an overview of your rights and how to exercise them:

Your rights

Right of access by the data subject (Art. 15 GDPR): You have the right to request access to the personal data we hold about you and to receive information about how we process it.
Right to rectification (Art. 16 GDPR): If you believe that the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
Right to erasure (“right to be forgotten”) (Art. 17 GDPR): You have the right to request the erasure of your personal data if, among other things, it is no longer necessary for the purposes for which it was collected.
Right to restriction of processing (Art. 18 GDPR): You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to data portability (Art. 20 GDPR): You have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit this data to another controller.
Right to object (Art. 21 GDPR): You have the right to object to the processing of your personal data under certain conditions, including processing for direct marketing.
Right to withdraw consent (Art. 7(3) GDPR): Where the processing of your personal data is based on your consent, you have the right to withdraw this consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Right to lodge a complaint with a supervisory authority (Art. 77 GDPR): You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes applicable data protection laws.

Exercising your rights

To exercise any of these rights, please contact us at info@prozessarbeit-deutschland.de or +49 228 24067421. We will respond to your request in accordance with applicable data protection laws and within the time limits prescribed by these laws. Please note that in some cases we may need to verify your identity in order to ensure the security of your personal data.

We strive to make it easy for you to exercise your rights and to ensure that you have full control over your personal data. If you have any questions or concerns about how your personal data is handled, please do not hesitate to contact us.

Cookies and tracking technologies

We at Institut für Prozessarbeit Deutschland GmbH value your privacy and are committed to being transparent about our use of cookies and other tracking technologies on our website prozessarbeit-deutschland.de. These technologies play a crucial role in ensuring the smooth operation of our digital platforms, improving your user experience and providing insights that help us improve.

Understanding cookies and tracking technologies:

Cookies are small files that are placed on your device and allow us to store your preferences and collect information about your use of the website. Tracking technologies, such as web beacons and pixel tags, help us understand how you interact with our website and which pages you visit.

How we use these technologies:

Essential cookies: Necessary for the functionality of the website, e.g. authentication and security. They do not require consent.
Performance and analytics cookies: These collect information about how visitors use our website, which pages are visited most often and whether error messages are received from websites. These cookies help us to improve our website.
Functional cookies: Enable the website to provide enhanced functionality and personalisation, e.g. storing your preferences.
Advertising and targeting cookies: These are used to deliver advertising that is relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.

Your choices and consent:

On your first visit to our website, you will be shown a banner where you can give your consent to cookies:

Accept all cookies: You consent to the use of all cookies and tracking technologies.
Reject non-essential cookies: Only essential cookies are used to provide you with the necessary functions of the website.
Customise your preferences: Choose which categories of cookies you want to allow.

International data transfers:

At Institut für Prozessarbeit Deutschland GmbH, we may transfer your personal data to locations outside your country of residence, including to countries that may have different data protection laws than your jurisdiction. We assure you that such transfers are carried out with the utmost care and in accordance with applicable data protection regulations, including the General Data Protection Regulation (GDPR).

Direct marketing and communication

At Institut für Prozessarbeit Deutschland GmbH, we may use your personal data to send you direct marketing communications about our products, services, promotions and other relevant information that we believe may be of interest to you. We are committed to ensuring that our direct marketing practices are transparent, lawful and in line with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the ePrivacy Directive.

Obtaining consent for direct marketing:

Opt-in consent: We obtain your explicit consent before sending you direct marketing communications where required by law. This means that you have the opportunity to actively consent to receiving marketing messages from us before we send them to you.
Option to unsubscribe: Every direct marketing communication we send contains clear instructions on how to unsubscribe from future marketing communications. You can exercise your right to unsubscribe at any time, and we will promptly comply with your request not to send you any further marketing messages.

Types of direct marketing communication

We may use your personal data to send you direct marketing communications through various channels, including:

Managing your preferences

You are in control of the direct marketing communications you receive from us. You can manage your communication preferences by using the unsubscribe link in our marketing emails or SMS messages.